Friday, October 19, 2012

8 - A Date With Destiny

THE EXCELSIOR HOTEL, Florence circa 1979


Bellboy --watercolor by Chas-Laborde

      If I have any aptitude for hotel bargaining, it came about strictly by accident.   Like most people, it had never occurred to me that hotel rooms were negotiable.

What I discovered in Florence somewhat changed my life.   It opened up a whole new world of luxury hotel possibilities.

I had reserved what I thought to be a medium range boutique hotel, but upon arrival, I realized I had managed a major screw-up.  The hotel was too nice, too expensive, and fully booked with no reservation in my name.  When telephoning, the bookmark had undoubtedly slipped a line or two in my Michelin guide book, and I had no doubt reserved at another hotel (who knows which one) without realizing my error.

The reception staff was understanding and helpful, but could only offer to call elsewhere for me.   When they understood the modest price I had expected to pay, it became increasingly evident (and embarrassing) that the error had been mine.  A nearby pensione was located which --though indeed cheap-- was pretty elementary in comfort.

Florence, the Arno River (photo google archives)


I particularly remember some sort of rudimentary shower in the corner of the room with no curtain, as well as a dead roach (though hardly the first I had encountered, growing up in the South). 

As I had allotted two nights to Florence before leaving for Rome, I decided that drastic measures were needed, and I headed for the Hotel Excelsior, the grandest of the Italian CIGA hotels of the day, a category I would never have considered under normal circumstances.

I had first bargained with myself, deciding to brave that first night at the undesirable pensione, and to compensate with a taste of unaccustomed luxury the subsequent day.  As soon as I entered the Excelsior’s supremely baroque foyer, I was ready to make whatever sacrifice might prove necessary.


Facade of the Excelsior
I asked  the rate for a single room.  The distinguished dirretore responded with a figure which must have seemed about as high as I could  have ever feared. In total innocence I asked if there were not something less expensive.   I had heard of small rooms for domestic staff which the Parisian palaces sometimes offered.

To my surprise, the gentleman took a piece of paper and wrote down another figure, significantly less than the first one.  A fast learner, I responded by asking if there were not perhaps an even better price.   When the paper was returned to me with a good 50% off the original tariff, I felt as though swept up in a surrealist dream.   

 I couldn’t resist asking if there were not even less expensive quarters available.

The manager replied with the warmest, friendliest smile.  No, this was indeed his best price.  I told him I was delighted with our arrangement, and would arrive in the early morning of the following day.

The Starwood Excelsior lobby today, much as I remember it (photo google)

-o-


Your input is welcomed:  hotel-musings@hotmail.fr

Next Friday:  Trials of a Tailor, the Hong Kong Shangri-la


21 comments:

France Forever 24/7 said...

I'll have to try this method the next time I need a hotel room - thanks for this (hopefully) valuable information :)

Anonymous said...

I look forward to my Friday morning travel!
Dickie

ryanhollmans said...

This place is nice for staying and people like this kind of place in their holiday. I got nice detail from this blog.

Frank Pleasants said...

Thnx for sharing, Ryan. I put on a new posting every Friday morning, so hope you stay tuned.

Frank Pleasants said...

To FRANCE FOREVER 24/7: Hi, Kim. My hotel tactics have somewhat changed since those faraway pre-Internet days.

Today I tend to first thoroughly examine a hotel's website to study all rates and promotion offers. Armed with this information, I call reservations, and where possible I try to locate a reservations manager.

In asking about what I enjoy referring to as "friendlier prices," I emphasize my flexibility, often asking if rates would be better or worse at another time of the week, or alternatively if there is anything more interesting on the horizon for, say, next month.

There is no magic formula, but none of the above ever hurts.

vicky said...

What a wonderful way to start my day--reading your musings!!!! Thank you.

Frank I so love your style of writing, I feel as though I am right there listening to the conversation.

I do hope that you will someday publish a book, in fact what a wonderful movie---well you know how excited I can get. Which handsome star could you get to play you??? Hummm, something to ponder.

Can't wait for the next story..Thank you for sharing.

Bob in Pinehurst said...

I continue to enjoy your work. I find it simply uplifting and remarkable, photos and writings.

Joel in Fredericksburg said...

I love you blog! Some of your hotels even bring back my own memories. The Berkshire is where NBC put up me and Thelma Toole when she appeared on the
Tom Snyder TV show. We had adjoining rooms and in the middle of the night her loud cackling woke me up. It sounded like a witch's Sabbath, which
perhaps it was.

And in 1963, I stayed with my parents at the Excelsior in Florence. At the
time I was living in a room of such elegant squalor at the Palazzo dei Rustici that I did not dare let my parents see it. I pretended it was sub-let to someone else for the summer.

I look forward to your nest posting. Your blog
would make a terrific book!

Catrin in Paris said...

Arrgghh, your account stopped at the most exciting part.

Now I can't wait to find out what kind of hotel room you actually moved into the next day...

This is beginning to be like an Agatha Christie novel... you'll develop into a distinguished writer !

Frank Pleasants said...

Hi, Catrin. I thought the story was over with my having sealed the "deal" at such a sumptuous hotel. HOWEVER ... your email has suddenly re-jogged my memory:

When I was ushered to my quarters the following morning, I was elated to see a kind of a mini-suite with a charming little sitting area annexed to the bedroom. After the initial elation, I had a moment of panic when I saw the rack rate posted on the back of the door.

Fearing the worst, I hurried downstairs where I found the gentleman from the previous day. When I asked if this room was indeed the price we had agreed upon, I received the same smile of the day before.

The kindly director had seen fit to allot me a deluxe room which surpassed my wildest dreams!

NYC said...

the musing and subsequent comments make for wonderful reading.

Frank Pleasants said...

To Joel in Fredericksburg:

thnx for the interaction, Joel. I loved the description of your own experiences in the Berkshire and the Excelsior (though I would be willing to bet heaviy that MY "elegant squalor" of the early years far exceeded yours)!

Chris in Norfolk said...


So many great memories! I do hope we visit the Excelsior again, I would love to learn more of what goes on beyond that amazing baroque foyer!

Jen in Sydney said...

Let’s face it Frank, I am pretty sure it was your Southern charm and good looks that clinched the deal. I am sure a lady close to you and one I have known all my life will agree with me!

Brenda in Paris said...

Yes, Jen. The lady in question is in total agreement. That Southern charm is still getting us places!!

Jenny in Fayetteville said...

I loved your visit to the hotel in Florence. You truly put yourself "out there" when you write about your earlier self.

Each reading of your blog is like a good visit with you.

Pilar in Paris said...

very beautiful the Excelsior; I love the lobby !

Regarding the "aptitude for hotel bargaining" some prerequisites will help: young and "beau gosse!"

Lisa Eastman said...

Thank you!!!!! Great!!!

Kasey in Southern Pines said...

Your art and photos take me to your story places. I love it. I continue to read them aloud to Len. Its kind of our Friday ritual.

nathan said...

wow that fancy with prices like that, good deal.
tell me,was the room nice?

Frank Pleasants said...

Oh, it really was, Nathan! Scroll up aways to see what I wrote to Catrin for more details about the room.