48 - Back to Venice and The Gritti!

THE GRITTI PALACE, Venice 

A super-luxurious room 210 of the Punta della Dogana suite with its original 16th Century floor and ceiling

 

     After all these years, I wasn’t sure I’d ever see Venice or The Gritti again.

Closed since 2011, this grandest of all Venetian hotels (though the word "hotel" is no longer officially used, it is just “Gritti Palace”) reopened last February after a 35-million dollar facelift.

The result is nothing short of stupendous, as the 16^th century home of the 77^th Venetian Doge, Andrea Gritti, has been meticulously renovated and revived.  The aim was never to change, but to restore and preserve.

“It was an investment that the Gritti deserved!” said Managing Director Paolo Lorenzoni in a recent chat in the hotel’s elegant Longhi Bar.

 

Il Diretorre Lorenzoni

  Lorenzoni directed the renovations, and he takes understandable pride in his “new” finely polished jewel on the Grand Canal.

“I sometimes think of us like a Patek Philippe watch.   It is a jewel of distinction which is often handed down through the generations.   We have returning clients who are the children and now the grandchildren of our loyal guests who began when we first opened in 1948.”

Most suites are named after former guests, such as Peggy Guggenheim who celebrated her 80^th birthday at the Gritti and whose museum lies across the Grand Canal in front of her suite.  The Hemingway Suite is a homage to the celebrated writer who spent several months here between 1948 and 1953.  In fact, he wrote much of “Across the River and Into the Woods” while at the Gritti, and he mentions the hotel at least 15 times in his novel.   Not to forget the Somerset Maugham Suite, named after the British novelist who would set up residence, for several weeks most years, between 1948 and 1976. 

It had been well over ten years since I was last in Venice, and when the opportunity arose to take a look at the restored Gritti, we decided to replicate, as much as feasible, my early trips to Italy in the 1970’s.

The old, comfortable night trains are increasingly a thing of the past, but an Italian company has recently begun a service of sleeping cars on the Paris-Venice run, and we decided to give it a try.   In addition to giving you time to enjoy the landscape, it allows for a full day in Venice upon arrival and another before departing.

Early morning, first glimpse of Venice from our train compartment

And nothing beats the traditional early morning arrival by train into Venice.   A few minutes before reaching our destination, the train is suddenly surrounded by water, the Venice Lagoon, as we make our way into the City of Doges on a kind of causeway to the Santa Lucia Station which sits smack in front of the Grand Canal.

 

Knock-out view from our balcony

  Our stay at the Gritti was like a dream.  Though apparently fully booked, the personnel always gave the impression of offering  exclusive attention to each guest.  And what a wonderful surprise:  Thanks to the kind help of Sr. Lorenzoni, we had the great fortune of finding ourselves in the prized Punta della Dogana suite.

Nowhere is service more refined, more attentive, more personalized than in the Venetian hotel world, of which The Gritti Palace surely reigns supreme.

“At the Gritti you are not a guest, you are a friend,” Somerset Maugham once said.

“We try to treat the Gritti like a private home, not a hotel,” said Lorenzoni.   “Many of our guests feel the same way.”

Speaking for myself, I couldn’t agree more. 

 

SIDEBAR:  The People who make it work

A glimpse into the Club del Doge Restaurant with a few chandelier

baubles of Murano crystal in the foreground

No matter how beautiful or how comfortable a hotel may be, it is inevitably the personnel who make or break its reputation.

Italy is universally known for its impeccable training throughout the service industry, and the Gritti's staff is a fine example.  I think I can safely say that the team there today is the best I have ever encountered.

 The « performance » of a hotel's personnel is much like the ensemble playing in a chamber orchestra, one false note can ruin the whole.   Fortunately there were no false notes discernible.

Romina

  Starting with our reception by Romina, who checked us in with such a personable welcome, by the time she had introduced us to our rooms, we felt like old friends.   It seemed that everyone we encountered, like Romina, had a true passion for what they were doing.  You quickly get the feeling that the staff is fiercely proud of this unique palace and of their part in its running.

Valentina

A prime example was Valentina, who began her career as assistant at the switchboard last February when the Gritti reopened.  This has been her first job after receiving  a Milan University degree in modern languages (she speaks beautiful English and French, and though I am in no position to judge, also masters Russian). 

  Like many employees over the years who have started in modest posts, Valentina would like to branch out one of these days, hopefully using her people skills in management.

Then there was Antonella (above), who efficiently and with a real panache coordinated our breakfast on the del Doge terrace, filled to capacity the day we were there –taking orders, laughing and conversing with guests, while simultaneously dispatching waiters and monitoring orders with the kitchen.

   The most special hotel profession of all is bound to be that of concierge.   He is the member of staff who undoubtedly has the most interaction, can make things happen or not, and ultimately can be responsible for the overall success or failure of a guest's holiday.  

Umberto, 25 years later

I was delighted to reacquaint myself with Umberto, the « Good Samaritan » of 25 years ago of whom I spoke in musing No. 17 (click here to see).   When I first met him in the 1980's, he had taken my luggage and shown me to my room.  He is now first assistant to the head concierge. 

Giuliano has been working at the Gritti for over 40 years, and has in recent years attained the important post of head concierge.  We chatted several times, and like Umberto, he gave all appearances of still enjoying his job tremendously.  Despite what he described as the « dangerously high stress level » which goes with the territory. 

Giuliano, 40 years on the job, now head concierge

I was flattered when he took me into an ante room off the concierge's counter (for me, like going backstage at a Broadway hit !), where he pointed out, not without emotion, framed photos of some of his former colleagues on the concierge team who have died.   I was particularly saddened to learn of the recent death of Franco, who had been head concierge on my first visit to the Gritti in 1980.
 
 As Managing Director Lorenzoni says, "It is the client who is the most important.   But very close after comes our employees, they are after all what creates the personality and assures the efficiency of our palace.   We respect our employees, and it shows." 

The Concierge Station

 

 A FEW SNAPSHOTS:  Three memorable days at the Gritti

Feeling almost "at home" in our exceedingly grand living room, with priceless corner view on the Grand Canal, it is surprising how quickly you can get accustomed to such luxury!  

 

The bedroom was not bad either!

 

It is often the details that count, as attests this perfectly presented orchid on the side of our marble bathtub.

A first peek of the Gritti upon entering from the street, with view onto the concierges' counter (above).  Below, two snapshots of the newly refurbished public lounge areas.

 

 

The Longhi Bar, aptly named after the 18th century Venetian master whose paintings adorn its walls

Last but not least, the unforgettable view from the terrace of the Longhi Bar at twilight

Your input is welcomed:  hotel-musings@hotmail.fr

[Photos are mine, unless otherwise credited]

CROSS REFERENCING … a look at other postings

The Gritti Palace was also featured in blog No. 10 "Danny, the Night Porter", No. 23 "Mrs. X at The Gritti", No. 31 "Fire, Water and a Bloody Fall" No. 17 "Celebrating the Holidays Away From Home" and "Looking Back To Venice ... and Paul Newman"  (to access, click on title).