The Importance of a Morning Suit

THE RITZ HOTEL, Paris

The Ritz' Espadon restaurant, summer terrace  (2010)

Years ago, long before I made my life with Brenda, I discovered the Ritz Hotel’s wonderful business luncheon.  The chef proposed everything that was the best of the day:  tasters, starter, main course, cheese, dessert, coffee and more sweets.  And all this for about 50 dollars (this is going back a few years). 

I became quite a regular client, often lunching solo.

Luigi, the host-maître d’hôtel, always seemed delighted to see me.  On this particular day some twenty years ago I vaguely sensed something changed.

Star chef Michel Roth in Ritz kitchen

 I was attuned to the fact that a new gentleman in morning suit was participating in the service.  I knew that each level of command in the French hotel hierarchy carried with it a precise category of clothing, and as I understood that the morning suit indicated top man, I was surprised to see that Luigi –surely the chief maitre d’hotel—was dressed in a simple, dark suit.

I was just making idle conversation and had no inkling of reopening a dramatic wound.  When I clumsily asked why he wasn’t wearing his morning suit, I thought he was going to burst into tears.

« You have noticed, of course, that I am no longer … », he seemed unable to finish, and injected a brave smile.  « Yes, the man you saw earlier is the chief, the new director. »

« But surely you are the head of the waiters, » I ventured, not knowing how to back up, having uncovered this indelicate can of worms.

Classic morning suit in 1898 watercolor

 « You see, during two years, there was no director, » he said, as though delighted in the complicity of a client who had finally noticed. «So I was like the acting head.  And now with the appointment of this man, I am no longer anything.  And to make sure that I understand perfectly what has happened to me, I have been instructed to return my morning suit. »

I sincerely commiserated and said how unjust this all seemed.

Towards the end of the meal, Luigi returned to say how much my comments had meant to him, how rare it was to hear when people were happy with the restaurant.  He said it was disheartening how many people wrote to say bad things.  Just that week someone had written about a lunch months earlier, criticizing the service as well as the food.    I asked how much weight this kind of condemnation held, and he said it could be enormous.

L'Espadon (watercolor by B.Redmond)

 When I said that my tendency was simply not to return to a hotel or restaurant when unhappy, but that I loved to write when the experience was outstanding, his eyes lit up.   He didn’t quite dare say anything immediately, but before I left, he managed to convey in the most discreet and delicate manner how much a complimentary letter sent to the right person could mean in his precarious situation.

I was more than happy to oblige.  Even though it didn’t get his morning suit back, my letter apparently did give a certain boost to Luigi’s professional self esteem and cemented an enduring complicity between us until his retirement several years ago.

L'Espadon Restaurant in 1955, unidentified gentleman in foreground  (Google photo)

Your input is welcomed:  hotel-musings@hotmail.fr

[Photos are mine, unless otherwise credited]

CROSS REFERENCING … a look at other postings

The Ritz Hotel was also featured in sidebar for blog No. 18, "Cesar Ritz" Dec. 28, 2012  (to access, click on above title).